Message from CEO on COVID-19 (21 April 2020 Update)

Dear Customers

The past 2 months have certainly challenged us on many levels. The Covid-19 pandemic has affected our operations and processes in each of the twenty five locations and branches we operate from on six different continents. 

On a positive note, we have been able to mobilise service teams and production facilities in all regions to support those customers who are operating under essential services mandates wherever they may be situated.

In South Africa, our factories are operating under strictly controlled health and safety conditions and we confident in being able to supply all South African “essential services” customers with their requirements between now and the end of lockdown which is scheduled for the end of April. We also have plans in place to ramp up to full capacity and be able to supply “non-essential” customers once lockdown is lifted.

On the flip side there are restrictions in place for the exporting of “non-essential” goods.  We are still able to offer full technical support to all our customers globally and will assist wherever possible with critical spares.

Multotec Australia is operating at full capacity, maintaining safe working conditions and with tight Covid-19 policies in place. The Field Service Maintenance teams are mobilising within the states and regional areas also under approved Covid-19 risk management and control processes. There are no foreseen interruptions in the supply of products and services to any of our Australian customers.
In certain countries, some mining and power generation operations have been declared by their governments as essential services and we are providing full product and service support to these customers from our local bases in these locations.

Our operations in China are back at full capacity. Our Chinese colleagues have been invaluable in guiding us with best practice health and safety protocols in our other manufacturing facilities.

Other positive learnings that have come out of this experience include our flexibility to operate with a remote workforce: our administration, technical services and training teams have been able to function seamlessly. Our online training programmes have been particularly successful, and we look forward to putting more programmes in place in the future.

We are thankful to our suppliers who have committed to supporting us as far as possible in ensuring continuity of supply. We are working closely with our distribution partners to maximise all cross-border movement of goods.

During crisis times the conditions change from day to day. We are monitoring and assessing our plans daily and are committed to adapting to comply with all government regulations whilst keeping the best interest of our customers in mind.

Look after yourselves and each other.

Thomas Holtz
Group Chief Executive Officer
Multotec Group of Companies

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